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Application Support Officer

A well-reputed commercial bank is seeking to recruit its Application Support Officer whose primary responsibility is to provide support within the IT function in relation to core applications.

Duties include:

  • To assist in domain expertise for providing level 1 and level 2 support, query resolution, maintenance and enhancement of the core applications.
  • To understand and maintain the application setup in-line with business requirements and technology controls.
  • Execute batch tasks and daily routine jobs on the application for the smooth functioning of the applications.
  • Support the end users for their query and issue resolution.
  • Prioritize issues and follow up internally/with vendors until resolution
  • Recommend controls by identifying gaps; writing improved procedures
  • Develop reports on the reporting platform for bank’s consumption
  • Prepare status reports on tasks assigned and completed.

Experience and qualifications:

  • Minimum Degree holder in Information Technology
  • Minimum 5 years of experience in Core Application support preferably in Banking environment
  • Working experience with Oracle database with SQL queries, stored procedures
  • Experience in Core Banking, Treasury and Custody system support will be an advantage
  • Multi-tasking in a fast paced setting, willing to take on new projects and be flexible
  • Team player and problem solver attitude; should take responsibility and ownership.

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