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Business Analyst

A leading company in the insurance field is expanding the IT team.

On Offer:

  • Opportunity to be part of the largest company in Malta within the sector, with decades of trayectory.
  • Room for career development
  • Competitive salary package and company benefits

Responsibilities:

  • Resolve clients' technical questions or problems over the telephone, email and chat in the areas of system configuration and setup, product functionality and bugs
  • Providing support through procedural documentation and relevant reports
  • Supporting the roll-out of new products and or applications
  • Escalate support issues to our product development team and co-ordinate such issues until they are solved
  • Follow-up and closing open tickets in a timely manner;

Requirements:

  • Previous experience within similar responsibilities
  • Excellent communication skills in Maltese and English. Spanish language will be considered an asset
  • Analytical and problem solving skills; able to work under pressure, multitask and prioritize
  • Be a quick learner and self-starter; pro-active and with a customer-focused approach