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Service Management Centre Engineer

A Tech company is currently looking for Service Management Centre Engineer:

Main Responsibilities:

  • Responsible for the various Operational Support Systems that are used within the Technology and Networks departments.These systems include network monitoring, IT system monitoring, automation, ticketing and reporting platforms

  • Conducting research to identifying the best solutions for various IT requirements

  • Developing and implementing various OSS related tools and be responsible for the maintenance and upkeep of these tools on various platforms

  • Administering various systems and applications pertaining to monitoring, ticketing, dashboards and reporting

  • Analysing and finding trends amongst issues in order to find common root causes

  • Maintaining documentation pertaining to the tools that the team is responsible for

 Ideal Candidate:

  • Experience in a systems engineering role

  • Experience with Linux would be considered an asset

  • Experience with scripting tools

  • Basic SQL knowledge is required