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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Cheaper cross- border parcel delivery in the EU

    Cheaper cross- border parcel delivery in the EU

    In May 2016, the European Commission proposed a package of measures to allow consumers and companies to buy and sell products and services online more easily and confidently in the EU. Affordable cross-border parcel delivery was one of the...

  • Package holiday excursions changed

    Q: My family and I have booked a package holiday with a local travel agency. A few days before we were due to depart, the travel agency informed us that two of the excursions that we booked had to be changed, and therefore we will be visiting...

  • Defective TV remote control

    Q: I purchased a TV remote control and after 11 months it stopped working. When I took it to the shop owner he informed me that it is probably damaged. I was also informed that for them to check if it is damaged or not, the cost is higher than...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Making a claim with the CCT

    Making a claim with the CCT

    Problems with products or services purchased sometimes do happen. In such situations consumers are first encouraged to try and resolve the dispute directly with the trader or service provider. If this proves unsuccessful, then consumers may seek...

  • CCT decisions – issue with infrared heaters

    A consumer purchased four infrared heaters from a local seller and when she started using these heaters she realised that they were not economical but, on the contrary, consumed a lot of electricity to function. The consumer felt that prior to...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Consumer rights when buying goods with lifetime guarantee

    Consumer rights when buying goods with lifetime guarantee

    On the market there are certain types of products that are advertised and sold with a lifetime guarantee. These types of products are very attractive to consumers as they often believe that by purchasing such goods they are making the best...

  • Solar water heater

    Q: Eight years ago I bought a solar water heater from a local seller. The product in question was serviced and taken care of as instructed by the seller. A year ago I had to change the tank because it was leaking. The cost of the tank was €500.

  • Can gift vouchers expire?

    Q: I recently purchased a voucher to give as a gift. After buying it I noticed that it expires after six months. Is this legal? Why should gift vouchers be limited with an expiry date? A: As long as the expiry date is clearly written on the gift...

  • Weekly advice

    ▪ When the validity of the guarantee is linked to the product’s original owner, the condition that the guarantee is not transferable should be clearly written in the commercial guarantee’s certificate. ▪ If there is a time-limit to a lifetime...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Delayed flight? These are your rights

    Delayed flight? These are your rights

    When travelling by air we may experience delays and end up waiting at the airport for our scheduled flight to depart. Most of such delays are usually short in time but we can also end up waiting for a number of hours which may cause us quite an...

  • CCT decision – unsatisfactory car repairs carried out

    A consumer took his car for repairs at a car repair company. The car in question was overheating and needed to be fixed. The mechanic changed the car’s fan switch. However, the problem was not resolved as the car kept overheating. Every time the...

  • Weekly advice

    ▪ When a flight is delayed for two hours or more, airlines are obliged to take care and help passengers while waiting at the airport. ▪ Adequate refreshments must be provided and also the possibility to make two free phone calls or send e-mails...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Has your booked holiday been changed?

    Has your booked holiday been changed?

    When you purchase a package holiday from a travel agency, the latter is legally obliged to provide you with all the services agreed with in the contract of sale. If this does not happen, then the agency must provide suitable alternative...

  • Encountering car problems

    Q: Less than a year-and-a-half ago I bought a second-hand car from a renowned dealer in Malta. The car was manufactured in 2010 and imported from Japan. It was sold to me with a 24-month warranty on engine and gearbox. A few days ago I noticed...

  • L-Għażla magazine

    The ninth issue of L-Għażla, the Malta Competition and Consumer Affairs Authority’s consumer magazine, has just been published and distributed in all households in Malta and Gozo. L-Għażla contains information on consumer-related issues, including...

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