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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • New legislative package for consumers discussed

    New legislative package for consumers discussed

    The European Commission Representation in Malta, in collaboration with the Malta Competition and Consumer Affairs Authority (MCCAA), recently organised a consumer dialogue event at Europa House in Valletta. Last April the European Commission...

  • Company named and shamed for ignoring consumer tribunal decision

    Josephine Borg, director general (Consumer Affairs) at the Malta Competition and Consumer Affairs Authority recently issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap.378), to inform the public that the...

  • Hidden delivery costs

    Q: I recently ordered a unit for the price of €211. In the sales order the payment is divided in three parts: 30 per cent deposit, 60 per cent on delivery and the remaining 10 per cent upon installation. When the unit was delivered and installed,...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • EU Ecolabel makes green choices easy

    EU Ecolabel makes green choices easy

    When you’re rushing round the aisles of the supermarket or picking up something from the shop, with so many green labels and claims lining the shelves, it can be hard to tell which ones to trust. The EU Ecolabel logo makes it simple to know that a...

  • Reach regulation

    Reach (registration, evaluation, authorisation and restriction of chemicals) is a regulation of the European Union, adopted to improve the protection of human health and the environment from risks posed by chemicals, while enhancing the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Subscription traps: avoiding and getting out of them

    Subscription traps: avoiding and getting out of them

    Subscription traps are situations where consumers sign up online for an apparently free or really low-cost trial of products. However, after doing so, they realise they have unwillingly committed themselves to costly repeat payments. According to...

  • Problem with deposit paid

    Q: I went to a local showroom to see some furniture and eventually got a quotation. I asked the company’s representative if it was possible to see the furniture designed on a plan to see how it would look in my apartment. To do the sketch the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Service with a Smile Award launch

    Service with a Smile Award launch

    Earlier this week the Office for Consumer Affairs within the Malta Competition and Consumer Affairs Authority announced the launch of the fourth edition of the Service With a Smile Award. “This competition gives consumers and business owners the...

  • Online shopping awareness sessions

    Online shopping awareness sessions

    The Malta Communications Authority, the Malta Competition and Consumer Affairs Authority and the European Consumer Centre in Malta have launched a series of free information sessions on online shopping for the public. The aim of these sessions is...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Claiming a remedy through the CCT

    Claiming a remedy through the CCT

    From time to time consumers encounter problems with the products or services purchased. Thankfully, most of these problems are resolved after speaking with the seller or service provider. However, some disputes are not easily solved and consumers...

  • Information session on CE marking and RAPEX

    Meusac and the Malta Competition and Consumer Affairs Authority will be organising an information session on the ‘CE Marking and RAPEX’.   The affixing of the CE marking to a product means that the product has been assessed to meet the essential...

  • Damaged furniture and property during delivery

    Q: I recently had some furniture delivered to my house. The delivery people dropped a flat-packed bookcase on my marble stairs. When I opened it, I noticed it was damaged. One of my marble stairs was also chipped during the delivery. I immediately...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Extended warranties – better protection?

    Extended warranties – better protection?

    Getting the best value for money spent on products is the ultimate goal of all consumers. This goal is not achieved when we buy goods that after a while break down and we either have to fork out money to fix them or replace them. This situation...

  • Defective furniture

    Q: Around four months ago I purchased some furniture with a white gloss finish from a local seller. Recently I noticed that the gloss was peeling off. Another piece of the same type of furniture is scheduled to be delivered soon. The furniture...