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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Pricing of goods: shop around for best deals

    Pricing of goods: shop around for best deals

    Traders are free to set prices of products or services they offer for sale. This means that on the market consumers may find the same products or services offered at different prices. So, it is our responsibility to shop around and compare prices...

  • Solar panels query

    Q: I recently attended one of the local trade fairs with my fiancée as we needed to buy a solar panel system for our house. Soon after we arrived at the fair we were approached by a representative of a company that sells solar panels to explain...

  • Weekly consumer advice - August 12, 2018

    ▪ The consumer must shop around and compare prices to make sure that they get the best value for their money. ▪ Traders are legally obliged to clearly indicate with a price the products offered for sale. ▪ Appropriate price indication ensures that...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Stronger EU protection rules for travellers

    Stronger EU protection rules for travellers

    From July 1 new EU rules have come into force to provide better legal protection for travellers who either purchase pre-arranged package holidays or self customised packages. The new regulations have broadened the concept of what constitutes a...

  • Main bedroom problems

    Q: I ordered a new main bedroom from a local supplier and specifically requested a wall-to-wall wardrobe. However, the supplier advised me that since the wardrobe would be made from solid wood it could not be manufactured wall to wall. Hence, I...

  • Weekly advice

    • The new definition of package holiday now includes ready-made holidays from a tour operator, customised travel services bought from a single online or offline seller and linked travel arrangements when these are made within a 24-hour time...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Your rights when purchasing goods, services off premises

    Your rights when purchasing goods, services off premises

    Sales concluded away from a seller’s business premises, such as at a consumer’s home or in the street, are legally considered off-premises sales. Even purchases concluded on the premises after the trader has communicated with consumers when they...

  • Damaged mattress

    Q: Four years ago I purchased a mattress from a local trader. The stitching on one side of the mattress is becoming loose and due to this the mattress is practically collapsing. When I reported the defect to the trader, supporting my claim with...

  • Weekly consumer advice

    • Purchase of goods or services made off premises are regulated by a specific legislation that gives consumers additional rights and protection. • Off premises purchases are protected by a 14-day cooling off period that allows consumers to change...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Renting a car in an EU Member State

    Renting a car in an EU Member State

    It’s holiday season and renting a car is surely a convenient way to travel around in another country. However, car rental remains a source of complaint for a lot of consumers during and even after the rental period. In this article, we will have a...

  • Damaged eye frame during cleaning

    Q: I recently took my eye glasses for cleaning at a local shop that sells frames and glasses. Upon leaving my frame at the shop I made it clear that the frame is expensive and I don’t want it damaged during the cleaning process. The sales...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Products advertised with lifetime guarantee: the real benefits

    Products advertised with lifetime guarantee: the real benefits

    When we hear about a ‘lifetime guarantee’ most of us assume that the product is guaranteed for as long as we live. This prospect is undoubtedly very attractive to us as we believe that by buying goods with lifetime guarantees we are making the...

  • Different marble kitchen top

    Q: My partner and I needed to purchase a new kitchen top with a matching backsplash. We found a design we liked at a local supplier’s showroom, and since we liked it, we ordered it and paid a deposit. We made an appointment to measure the counter...

  • Weekly consumer advice

    ▪ A lifetime guarantee may not include everything consumers think that it includes. ▪ To know what a lifetime guarantee includes, consumers should request the seller to provide them with the guarantee’s terms and conditions. ▪ Consumers should...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...