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Consumer Affairs

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Received a product you did not order? Your rights...

    Received a product you did not order? Your rights...

    As consumers we may find ourselves in situations in which we receive goods or are supplied with services we neither requested nor ordered. We may for instance receive a product in the post which we did not order or services such as extra work done...

  • CCT decisions – defective vacuum cleaner

    A consumer purchased a vacuum cleaner which after six months stopped working. The consumer reported the problem to the seller who took it in and checked it for any manufacturing defects. When checked it turned out that the vacuum cleaner’s motor...

  • Internet connection problems

    Q: A few months ago I entered into a two-year contract with a local internet service provider. For the past month I have been experiencing connection problems which resulted in practically no internet for a number of days. When I complained to the...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Buying goods from private sellers

    More people are nowadays opting to buy the goods they need from private sellers. Such purchases are usually concluded online, sometimes via auction sites, but are also made personally. While these purchases may save consumers a significant amount...

  • Market Surveillance Directorate project leads to withdrawal of unsafe toys

    Market Surveillance Directorate project leads to withdrawal of unsafe toys

    A project undertaken by the Market Surveillance Directorate within the Technical Regulations Division of the Malta Competition and Consumer Affairs Authority has tested 15 toys for the presence of dangerous chemicals such as phthalates. These...

  • Defective mixer – can I ask for a replacement?

    Q: Three months ago I bought a mixer for €285 and it has recently stopped working. When I reported the defect to the company, I was informed that they would need to send the mixer abroad for repairs and that I would need to wait at least four...

  • Weekly advice

    • Purchases made from private sellers are excluded from the provisions in the Consumer Affairs Act. • Before buying second-hand goods buyers must ensure that any faults are clearly pointed out to them. • It’s important to keep handy the receipt of...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • 2017 Consumer Conditions Scoreboard: Trust in e-commerce increases

    2017 Consumer Conditions Scoreboard: Trust in e-commerce increases

    The EU recently published the 2017 edition of the Consumer Conditions Scoreboard. This scoreboard monitors and tracks progress on the EU Digital Single Market from a consumer’s perspective, showing a dramatic increase of EU consumer trust in...

  • Problem with evening dress

    Q: Less than a month ago I purchased an evening dress from a local shop that specialises in occasion wear. The cost of the dress was €255. It is made of lace with two layers of satin underneath the lace. I wore the dress for the first time two...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • The summer sales are on – know your rights

    The summer sales are on – know your rights

    Once again the summer sales areupon us, with most shops around Malta and Gozo displaying bright discount signs to announce them. Sales give consumers the opportunity to buy the desired products at a discounted price. Buying during sales also makes...

  • Can I change my order?

    Q: A few months ago I requested a quotation from a local furniture supplier for a kitchen, living room and sofa. I was asked to pay a deposit to secure the price quoted for the kitchen. I agreed to this and paid a deposit of €640. I was given a...

  • Director general issues public statement

    Josephine Borg, director general (Consumer Affairs), has issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap.378), by means of which she identified and informed the public that trader Raymond Desira (ID No.

  • Weekly consumer advice

    • The sales season does not diminish or negatively affect consumers’ legal rights. • ‘No Refunds’ and ‘No Exchanges’ shop policies cannot be implemented by sellers in case of goods with a hidden defect. • When legal rights do not apply consumers...

  • Disclaimer

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Classifying and labelling chemicals

    The European Chemicals Agency (ECHA) is the driving force among regulatory authorities in implementing the EU’s groundbreaking chemicals legislation for the bene­fit of human health and the environment as well as for innovation and competitiveness.

  • Consumers’ rights when buying products not as agreed or described by traders

    The Consumer Affairs Act obliges traders to deliver to consumers goods that are in conformity with the description and specifications in the contract of sale. Goods purchased by consumers must also comply with the description given by the trader...

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