Consumer Affairs
Advert

Consumer Affairs

  • Disclaimer - April 14, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Has a trader denied your request for remedy?

    Has a trader denied your request for remedy?

    As a consumer, you have the legal right to claim a free reme­dy from the seller when the goods purchased turn out to be defective within two years from the date of delivery or do not conform to the sales contract. In such situations, your first...

  • Justin Buttigieg – Reboot (Gozo) does not honour CCT decision

    The director general (Consumer Affairs) has issued a public statement in accordance with Article 8 of the Consumer Affairs Act (Cap.378), in which she stated that Justin Buttigieg – Reboot (Gozo) has not honoured a re­cent decision delivered by...

  • MCCAA public warnings issued to...

    Wayne Cassar (on October 1, 2018), who was ordered to pay €677.08, representing the value of the cargo that was never delivered to the consumer. Eman Zammit (on October 29, 2018), who was ordered to pay €360 as compensation to a consumer for...

  • Weekly advice - April 14, 2019

    • Consumers may claim a free remedy from sellers when goods purchased either turn out to be defective within two years from date of delivery or do not conform to the original sales contract. • Prior to making a claim, consumers should be...

  • Disclaimer - April 7, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Consumer rights when buying locally and online

    Consumer rights when buying locally and online

    The European Parliament has approved the new Digital Content and Sale of Goods Directives that will boost consumer rights both online and offline. The new Digital Content Directive will provide consumers with stronger rights if the supplier of the...

  • Commercial warranty

    In May 2014 I bought two air-conditioners. Upon instal-lation the seller was supposed to provide me with a five-year commercial warranty but to date I have not received the warranty. Now both air-conditioners are not working properly and when I...

  • Problems with gas heater

    Two weeks ago I bought a gas heater from a local seller for €150. When I switch on this heater it produces fumes that are making me sick. At home I have other heaters that were purchased more than two years ago which do not produce the smell and...

  • Disclaimer - March 31, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Technician’s fee

    Q: Eighteen months ago, I bought a heat pump from a local seller. The pump recently stopped working and the company’s technician came to my house to see what the problem was. Upon checking it, he informed me that since I have a water pump, I would...

  • Query on deposit paid

    Q: I have paid a €500 deposit on a dress but the day after I changed my mind and went back to the seller asking to cancel the order. Upon paying the deposit I was neither informed nor asked to sign any condition that stated that the deposit was...

  • Disclaimer - March 24, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • Travel rights for holidaymakers

    Since July 2018 new EU rules on package travel have come into force to provide a stronger legal protection for consumers when opting to purchase a package holiday. These rules not only apply to traditional package holidays but also to travel...

  • Baby products pose risk

    Baby products pose risk

    As part of the Prosafe Joint Action Market Surveillance of cots, travel cots and baby carriers, the Technical Regulations Division within the Malta Competition and Consumer Affairs Authority tested a number of cots and baby carriers found on the...

  • Weekly advice - March 24, 2019

    • Consumers are entitled to cancel the purchase of a package holiday but may be requested to pay an appropriate termination fee. • Booked holidays may be cancelled for free when the destination of the holiday is considered a dangerous place. • The...

  • Disclaimer - March 17, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...

  • World Consumer Rights Day: Trusted smart products

    World Consumer Rights Day: Trusted smart products

    The Malta Competition and Consumer Affairs Authority held a conference on ‘Trusted smart products’ to mark this year’s World Consumer Rights Day on March 15. Parliamentary Secretary for Consumer Rights, Public Cleansing and Support for the Capital...

  • MCCAA publishes consultation document on Malta’s action plan for sustainable use of pesticides

    MCCAA publishes consultation document on Malta’s action plan for sustainable use of pesticides

    The Malta Competition and Consumer Affairs Authority has launched a public consultation document on a revised national plan – with the aim of strengthening the framework for community action to achieve sustainable use of pesticides. The revised...

  • Disclaimer - March 10, 2019

    The information published in this page is intended for information purposes only. Any legal claim or action taken in the event of a dispute should be based solely on the legal texts concerned. For more information, call the Office for Consumer...